Please note that a minimum purchase of 1000 THB is required to order. Enjoy FREE delivery by chilled courier within Pattaya for all eligible orders!
FAQs
What types of meat do you sell?
We offer a variety of meats, including beef, pork, chicken, lamb, and specialty items. All our products are sourced from trusted suppliers.
How do I place an order?
You can place an order by browsing our selection, adding items to your cart, and proceeding to checkout. Still having trouble? Click the link for more instructions: How To Order – Manston Foods
What payment methods do you accept?
Currently, we accept only bank transfers and scan for payments. We’re working on adding more options in the future to make your shopping experience even easier!
Do you offer delivery?
Yes, we provide delivery services throughout Thailand. Delivery options and fees will be displayed at checkout based on your location.
What is the delivery time?
Delivery times may vary based on your location. Typically, orders are processed and delivered within 3-5 business days but may be sooner. We will reach out to you to confirm this.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email so you can monitor its progress.
How should I store the meat?
Please refrigerate or freeze your meat as soon as you receive it. Follow the storage instructions on the packaging for optimal freshness.
How is my product kept fresh during delivery?
Your Items will be delivered by a courier specializing in food products to ensure optimal freshness. We either use specially designed boxes with ice or employ a chilled courier service to maintain the ideal temperature during transit. You can trust that your order will arrive fresh and ready to enjoy!
Are your products certified?
Yes, all our products are certified by the FDA, ensuring they meet the highest safety and quality standards. You can shop with confidence knowing that our meats are sourced from reputable suppliers.
Can I customize my order?
If you have specific requests or need bulk orders, please contact our customer service team, and we’ll do our best to accommodate your needs.
How do I contact customer service?
You can reach our customer service team via the contact form on our website, by email, or through our social media channels.
Do you have any special promotions or discounts?
Yes! We regularly offer promotions and discounts. Sign up for our newsletter to stay updated on our latest offers.
Can I change or cancel my order?
You can modify or cancel your order within a certain timeframe after placing it. Please contact us as soon as possible for assistance.
What is the minimum order amount?
The minimum order amount is 1,000 baht.
Do you deliver to islands?
Yes, we do deliver to islands in Thailand! Delivery times and fees may vary depending on the specific location. Please check at checkout for availability and details.
Can I come to the factory to collect my items?
Unfortunately, due to insurance regulations, we cannot allow customers to collect items directly from our factory. All orders must be delivered to ensure safety and compliance. Thank you for your understanding!
How do I subscribe to your newsletter?
Subscribing is easy! Just scroll down to the subscription area on our website, enter your email address, and click submit. It’s that simple! You'll receive the latest updates and special offers directly in your inbox.
Do I need an account to buy items?
No, you do not need an account to make a purchase. You can shop as a guest and complete your order without creating an account. However, creating an account may provide you with additional benefits, such as tracking your orders and accessing exclusive offers.
What should I know about food weight information?
Some of our products may vary in weight, and to simplify your ordering process, they are priced per piece rather than by weight (KG). This approach streamlines your online shopping experience and ensures accurate shipping costs without the complexity of calculating totals based on varying weights.
For items that typically range from 2-3 kg, we aim to provide the maximum weight of 3 kg, ensuring you receive great value. If you prefer to order by weight, we’re happy to accommodate your request! Just contact us directly, and we’ll arrange a tailored order to meet your needs.
Is there VAT on your products?
Yes, some of our products include VAT, while others do not. The applicable VAT will be clearly indicated at checkout to ensure transparency in pricing.
For desktop computers, simply scan the QR code using the scanning option in your banking app.
For mobile devices, you can either use the PromptPay number to transfer the payment or take a screenshot of the QR code and upload it in your bank app.
Once your payment is complete, you can proceed to checkout.